- Unit 15, Heston Industrial Mall, Church Road, Heston, Hounslow, TW5 0LD
adskillstraining@outlook.com
1.1 To ensure that by booking onto a course through the website or personally at the centre to a course offered by ACLA, the client accepts these terms and conditions in their entirety.
1.2 These terms and conditions succeed over any advertising material in written or electronic form or oral illustration to you by ACLA staff.
2.1 Course bookings are not completed until ACLA receives a course deposit fee and the client receives a confirmation either by email, verbal or in written form; ACLA will send this to you as soon as possible after receiving your course deposit fees.
2.2 ACLA reserves the right to accept or reject any application for course enrolment at its sole discretion, which cannot be later challenged by the client.
2.3 No booking is confirmed until the course booking fee is paid, and either the telephone booking or application form is completed.
3.1 Total course fee is due within 28 days of receipt of booking confirmation or 5 working days before the Course start date, whichever is earlier unless a prior written arrangement has been agreed.
3.2 Failure to pay any outstanding fees or balance will result in the immediate cancellation of your course.
3.3 Failure for the client to provide full payment of the course will result not being able to undertake their assessment(s) and/or any assessment result will not be forwarded (transmitted) to the certification/awarding body.
3.4 Course fees are not a guarantee to pass any assessment(s) and/or examination(s). If the candidate fails to achieve certification, there is no refund of fees or any kind, payable to the candidate.
4.1 Payment must be made by Bank transfer or by debit card.
4.2 No Cash Payments are accepted as a mode of payment.
5.1 Obligations by us
5.1.1 We agree to provide in centre training (if applicable) and assessment as per your booking confirmation.
5.1.2 We agree to provide the necessary equipment to complete the training / assessment as per awarding body / certification body requirements. Course fees will cover the first sitting only in examination(s) or assessment(s).
5.2 Obligations by you
5.2.1 You agree to attend the course during the course term on the given days and times as per booking confirmation.
5.2.2 You agree to complete self-study and homework as required to complete the course.
5.2.3 You agree to pay additional resit examination(s) and/or assessment(s) fees if a resit is required to achieve the qualification. The re-sit fee of £200.00 + VAT per day will be incurred if this situation arises.
5.2.4 You agree not to use offensive language, disruptive or aggressive behaviour against other candidates and ACLA staff at any time.
5.2.5 You agree not to use sound recording and photographic equipment’s within any part of the premises where the course is delivered/Assessed.
5.2.6. Breaching either of the clauses 5.2.4 or 5.2.5 will result in your immediate removal from the course without any refund of any fees.
6.1 Course Cancellation by you
Due to the limited number of places per class, the course fees are non-refundable. However, if a confirmed booking is cancelled by written confirmation and received by ACLA then cancellation is accepted, and the refund is subject to clause 6.1.1 and / or 6.1.2:
6.1.1 Prepayment will be refunded after deducting a charge of 10% of the total course fees if it is more than 28 calendar days prior to the course start date.
6.1.2 A charge of 20% of the total course fees will incur if it less than 28 days but minimum of 21 days prior to the course start date.
6.1.3 No refund of any prepayment and the full balance will remain due if it is less than 21 days prior to the course start date
6.1.4 Once the course has started, course bookings are not transferable and cannot be completed at a later date. The candidate will not be entitled to any refund, and the full remaining balance will remain due.
6.1.5 No refund of any prepayment and the full balance will remain due if the candidate fails to attend the course.
6.1. 6 If you reschedule your course then cancellation clauses 6.1.1 and 6.1.2 will apply from the original course start dates and not from the new rescheduled course start dates.
6.2 Course Cancellation by us
6.2.1 ACLA reserves the right to cancel or alter any booking arrangements as judged necessary out our discretion
6.2.2 If we cancel or reschedule any course that does not have enough delegates to constitute feasibility or due to unforeseen circumstances beyond our control, the candidate will be offered an alternative course start date and/or any prepayment will be refunded in full.
6.2.3 ACLA reserves the right to cancel any course bookings, if the candidate fails to pay all sums due on time.
6.2.4 No refund of any prepayments and the full balance will remain due if the candidate fails to fulfil their obligations under these terms & conditions.
7.1 If the candidate wants to change course dates to the next available set of dates, it can only be changed once upon written request, and the new course start date is only confirmed upon receiving the full outstanding amount and administration charges subject to clause 7.2 & 7.3
7.2 For requests to reschedule a booking received more than 21 days in advance of the course start date, there will be a reschedule administration charge of £50.00 ex vat. The reschedule charge invoice amount and any balance on the original invoice must be paid in full.
7.3 For requests to reschedule a booking received less than 21 days in advance of the course start date, there will be a charge of 20% of the total course fees. Reschedule charge invoice amount and any balance on the original invoice must be paid in full.
8.1 ACLA reserves the right to amend the agreed training or assessment programme without any compensation.
8.2 Additional charges may be incurred if the published programme changes either in duration, format, style or any other way due to either new regulations or requirements as dictated by the awarding/certification bodies
8.3 ACLA reserves the right to change the awarding / certification body to achieve a certification with equivalent or higher than the qualifications provided by the original certification body.
9.1 Booking a course via the internet or the telephone (without any face to face) is deemed to be booking by distance. The contract is governed by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which will generally give you a 14-day cooling off period (starting after the day in which you entered the agreement) to cancel the contract, unless the booked course commences within the 14 days period.
9.2 If your booked course starts within 14 days, then you are agreeing to give up your right to cancel within the cooling off period.
9.3 Clause 9.1 will not apply if bookings are made by the businesses, the transaction will then be deemed business to business.
10.1 If you are not the candidate and booking a course on behalf of another person, (e.g. friend, relative or employee etc.) these terms and conditions shall be obligatory on you and the candidate, and you accept that you have the appropriate legal authority to sign on their behalf and consent to the processing of their personal data and to receive any communication on their behalf.
10.2 If as a course booker you breach clause 10.1 then you shall be liable to indemnify ACLA in full against any loss, damage or liability resulting from your failure.
11.1 ACLA is registered with the Information Commissioners Office and fully adheres to data protection legislation.
11.2 ACLA may use your personal data for administration purposes and will be kept for a time judged reasonable at our discretion and be used as per our Data Privacy Policy.
11.3 ACLA may use your personal data to contact you by email, SMS, post or telephone to let you know of any promotions or upcoming courses which might be of interest to you. You can opt out by sending us an email at adskillstraining@outlook.com
11.4 ACLA may forward your personal data to the associated training / assessment centres, awarding / certification bodies which is required to issue the certificate.
11.5 Awarding / certification bodies may pass your personal data to the concerned authorities to notify the outcome of the assessment / exam.
11.6 ACLA may record telephone calls for training or monitoring purposes only.
11.7 By booking a course you are giving your consent to ACLA to use your personal information as per clause 11.2 to 11.6.
Company Name: ACL Assessments Ltd
Address: Unit 15 Heston Industrial Mall,
Church Road, Hounslow, Middlesex, TW5 0LD
Tel: 020 8570 5557
Email: adskillstraining@outlook.com